ONE CARD, GIVING YOU XTRA

BoyleXtra allows you to bet with Boylesports, however and whenever you want, across any of our channels, which now includes Self-Service Betting Terminals. You can now bet:

• In shop
• Online
• In shop on our Self-Service Betting Terminals
• On the app
• Fon-a-bet

BoyleXtra gives you access to a world of exclusive offers, free bets, prize draws and much more! If betting online, you’ll have instant access to your winnings in cash in our local BoyleSports shop. You can use the withdraw feature in the BoyleXtra Hub on Self-Service Terminals, or the shop withdrawal feature in the My BoyleXtra section of the BoyleSports app or mobile site.

Yes, when a full account is activated. New customers who wish to join BoyleSports can register their interest with our friendly shop staff and then be able to join and avail themselves of the current Free Bet offer. This offer will be updated from time to time. Visit the Promotions section on the Self-Service Betting Terminals to view our latest new account offer or speak to shop staff for more details.

Simply ask a member of staff in any BoyleSports shop, they’ll set you up in less than 2 minutes! If you are an existing BoyleSports account holder, it’s as simple as providing your account details. If you don’t remember these, our shop staff will help you retrieve them. Alternatively, you can call our BoyleXtra support team on: Freephone (ROI) 1800 81 00 18 (UK) 0800 94 96 071 and they will help you.

You will need to opt in to receive communications from BoyleSports with accurate email or mobile details. You’ll then receive offers directly to your email inbox or mobile phone, whichever you prefer. You can opt in or update your details in the ‘My Account’ section, when logged into your BoyleSports account. Alternatively, speak to shop staff for assistance. Remember to check out the ‘My BoyleXtra’ section of the BoyleSports app to view your current points and tickets towards our regular prize draws. Of course, you can also ask our friendly shop team, check our screens or the Self-Service Terminal for details of today’s offers.

To set up your BoyleXtra card online you’ll need to download the BoyleSports App or mobile site. In the ‘My Account’ section there is a section called ‘My BoyleXtra’ where you will have the option to verify your card online. To do this, simply enter the 7-digit number on the back of your BoyleXtra card. Once verified you’ll have access to a wide range of benefits available only to BoyleXtra cardholders, for example, Fast shop deposits, withdrawals and paying for shop bets with your online funds.

Yes, and it couldn’t be easier. Once you’ve activated your BoyleXtra card online, use the shop features in the BoyleSports App to deposit or withdraw your winnings in cash, then simply call in to your local BoyleSports shop to complete the process.

By becoming a BoyleXtra cardholder and placing eligible bets in shop, on Self-Service Betting Terminals or online. By tapping your BoyleXtra card, you will be eligible for BoyleXtra offers and can build points towards our prize draws.

Don’t worry, just speak with our friendly shop staff and they’ll help ensure your bets are still linked to your BoyleXtra card. For Self-Service Betting Terminals, select the ‘LOGIN’ button to the top right-hand corner of the SSBT homepage and enter your BoyleXtra card’s 7-digit card number if you can remember it, followed by your BoyleSports account unique 4-digit PIN to log in. If you cannot remember your BoyleXtra card number, this can be found via the ‘My BoyleXtra’ section of your BoyleSports online account or speak to our friendly shop staff who can assist you.

Unfortunately, you will miss out on earning points and qualifying for exclusive BoyleXtra offers so please remember to bring it! However, if you have misplaced it, you can speak to our shop staff who can issue you a new one. To pick up a new card, simply notify the staff in your local BoyleSports shop, give them your account details and they’ll happily issue you a new one! You will need to activate your new card in the BoyleSports app. Alternatively, you can call our BoyleXtra support team on: Freephone (ROI) 1800 81 00 18 (UK) 0800 94 96 071 and they will talk you through the next steps.

It means you now have access to selected BoyleXtra offers, free bets, prize draws and much more! You can avail yourself of any offer exclusive to the terminal while still qualifying for all the BoyleXtra offers. You can track your terminal bets on the BoyleSports app which were placed with a BoyleXtra card and then cash out to your online balance if desired.

There are two ways to log into your Boylesports account on a Self-Service Terminal:

1. Tap your BoyleXtra card on the ‘BoyleXtra TAP HERE’ section of the Self-Service Terminal and enter your BoyleSports accounts unique 4-digit PIN to login
2. Select the ‘LOGIN’ button to the top right-hand corner of the Self-Service Terminals homepage. Enter your BoyleXtra cards 7-digit card number, followed by your BoyleSports accounts unique 4-digit PIN to login

If you do not have your BoyleXtra card number to hand, this can be found via the ‘My BoyleXtra’ section of your BoyleSports online account If it is your first time using your BoyleSports account on the Self-Service Terminal, you be asked to create a unique 4-digit PIN for your account. To do this, please TAP your BoyleXtra card on the ‘BoyleXtra TAP HERE’ section of the Self-Service Terminal and select ‘CREATE PIN’ on the screen that appears. Following this, please follow the on-screen instructions to create your BoyleSports accounts unique 4-digit PIN.

There are three options to add funds to your BoyleSports online account via a Self-Service Terminal.

1. Cash – Once logged into your BoyleSports online account on a Self-Service Betting Terminal, add cash (Notes or Coins) to the terminal and the balance will automatically be added to your BoyleSports account digital balance.
2. Self-Service Terminal winnings – Winnings from a Self-Service Terminal bet can be added to your BoyleSports online account’s digital balance once you have logged into your account on a Self-Service Terminal. Scan the winning ticket on the terminal and a pop-up message will appear asking if you wish to add the funds to your account.

   Important to note, any bets that are placed via your BoyleXtra account will have all winnings paid instantly to your digital account.

3. Self-Service Terminal balance – A balance on a Self-Service Terminal can easily be added to your BoyleSports account’s online digital balance by simply logging into your account. A pop-up message will ask if you wish to add the terminal balance to your account and you just need to select ‘YES’.

Have you checked your junk/spam folder? If you’ve still not received your initial passcode, please speak to our friendly shop staff who can assist. You can also press “CREATE PIN” again for a new One Time PIN to be sent to your email/SMS.

First, you need to establish that the email on the customer’s account is correct. This can be checked by going to the “Customer Registration” tab on your till and typing in the customer’s account number. Ask the customer to confirm their current email address. If the customer’s email address is incorrect, there are 2 ways you can proceed to update the email address so that the customer can receive the One Time Pin and therefore fully log into the terminal.

1. The Customer can update their email address on the BoyleSports App via My Account -> Account Settings -> Personal Details -> Edit

   OR

2. Alternatively, the customer can call Customer Services or Staff can call on the customer’s behalf to update the customer’s email address. If staff are calling on customer’s behalf, the customer will also need to be present to answer security questions. When the new email address has been added to the customer’s account, the customer then simply needs to go back to the SSBT, tap their card and again “Create One Time Pin”. The Customer will then receive their One Time Pin to their new email address.

No, you will only require this PIN when betting on the Self-Service Terminals. The PIN is for your security.

Yes. Once logged into your account, you will need to go to the BoyleXtra Hub. Here you will find the ‘Change PIN’ option. Follow the instructions on screen to successfully change your BoyleSports account unique 4-digit PIN.

If you have forgotten your PIN and cannot access your BoyleSports account on the Self-Service Terminal, tap your BoyleXtra card on the ‘BoyleXtra TAP HERE’ section of the Self-Service Terminal. A ‘Lost Pin’ option will appear on the screen. Carefully follow the instructions on screen to change your BoyleSports account unique 4-digit PIN.

The BoyleXtra Hub is your one-stop shop for all things BoyleXtra related, including promotions, offers and rewards. Click the “BoyleXtra” button on the home page of the Terminal. From there you can view your points, manage your BoyleXtra membership, view all terminal BoyleXtra offers, prepare a withdrawal to complete at the counter, check your recent bet history and update your communications preference.

No. If you do not wish to log in to the terminal, you can simply tap your BoyleXtra card with each bet to receive BoyleXtra benefits. Remember, some offers give you online free bets where you will need to have an active account.

No, the ‘forgot card feature’ will not work on the Self-Service Terminal.

However, you can log into your BoyleSports account on a Self-Service Betting Terminal using your card number via the ‘LOGIN’. You will be asked to enter your 7-digit BoyleXtra card number, followed by your unique Boylesports account 4-digit PIN to successfully login. If you don’t know your BoyleXtra card number, this can be found via the ‘My BoyleXtra’ section of your Boylesports online account.

If you have forgotten your PIN and cannot access your BoyleSports account on the Self-Service Terminal, tap your BoyleXtra card on the ‘BoyleXtra TAP HERE’ section of the Self-Service Terminal. A ‘Lost Pin’ option will appear on the screen. Carefully follow the on-screen instructions to change your BoyleSports account’s 4-digit PIN.

You can find your Bet History in the BoyleXtra Hub when logged in on a Self-Service Betting Terminal. It is important to note, this will only contain your terminal history and not any online or over-the-counter activity. We will continue working to provide a more comprehensive view in due course.

Yes. You can bet across both, with stakes counting towards the weekly bet 50 get 10 offer and entry into prize draws. However, there are some specific Football and Racing offers and promotions which are exclusive to either over-the-counter bets or on terminals only. Please check with staff, on screens or on the terminal for details.

If you logged into the terminal or used your BoyleXtra card at bet placement, your bets will appear in the ‘My Account’ section of the BoyleSports mobile site or app. You will be able to cash out any bets eligible for cash out from here, with winnings added to your balance instantly.

Yes. These offers will be outlined on the ‘Promotions’ section of the Self-Service Betting Terminal.

No, at present, Free Bets can only be redeemed via the method that you placed your qualifying bet. We are working to make this experience even better.

Login to the terminal and add your desired amount to the terminal in coins or notes, before clicking ‘Yes’ on the confirmation message that appears.

Go to the BoyleXtra Hub on the terminal and press Withdraw. Next, confirm the amount you wish to withdraw and then bring your receipt to the counter to complete the withdrawal.

Alternatively, there is a withdraw button at the top of the SSBT homepage which allows you to select how much you wish to withdraw.

Yes, you can do this when logged into the terminal. Any funds added to the terminal once logged in will automatically fund your digital account balance, that can then be used on the Self-Service Betting Terminal or on your BoyleSports online account.

You have two options to view your open, settled or available cash out bets.

1. Go to the BoyleXtra Hub and press ‘History and Settings’
2. Simply log in to your BoyleSports online account and go to the ‘My Account | Bet History’ section.

Yes, you can still log in and place your bets on the Self-Service Terminals, however you will be missing out on hearing about our latest promotional offers and Free Bets! You can receive your One Time PIN via SMS to log in to the terminal. Speak to our friendly shop staff about adding your email address or log in online and visit the ‘My Account’ section to update your details.

If you tapped your BoyleXtra card at bet placement you can view your bet on your BoyleSports account. However, if you were not logged in or did not tap your BoyleXtra card, you will not be able to view your bet, or avail yourself of the benefits.

Unfortunately, this is not an option to log into your BoyleSports account on a Self-Service Terminal in a different country and use your online digital balance to place bets. You will only be able to log into your BoyleSports account on the same type of currency terminals to that of your account and place bets using your online digital balance.

For example, if you have a BoyleSports account with a default currency setting of Euro, you will only be able to log into your BoyleSports account on Self-Service Terminals with a currency setting of Euro. It is the same case for a BoyleSports account with a default currency setting of GBP. Such an account will only be able to log into Self-Service Terminals with a GBP currency setting.

However, you will have the option to place cash bets on BoyleSports Self-Service Terminals in a different country and tag the bet to your BoyleXtra card to avail yourself of promotional offers. Before placing your Self-Service Terminal bet, simply press the BoyleXtra button located to the bottom of the terminal's betting slip. This will prompt you to tap your BoyleXtra card on the Self-Service Terminal and your bet will count towards the BoyleXtra eligible promotional offering.

Simply log in to your BoyleSports online account. You will find any card tapped bets, open or settled, in the ‘My Account | Bet History’ section.

Please ask one of the members of staff for assistance in the shop that you placed the bet, and they will be happy to provide you with a replacement receipt.

Yes, you can do both.

To bet on a Self-Service Terminal using your online digital balance, you will be required to log into your BoyleSports account on the terminal using your BoyleXtra card and unique 4-digit PIN. Once logged in, your online digital balance will display, and you will be able to bet using your BoyleSports account balance.

To bet at the counter using your account balance, simply log in to your BoyleSports online account and go to the ‘My Account’ section where you find ‘My BoyleXtra’. Choose ‘Pay Shop Bet’. You can then follow the steps and use your online balance to pay for shop bets, with funds deducted from your online balance, and winnings returned to your online balance. Note, to use this feature, you will need to verify your BoyleXtra card. To do so, follow the on-screen steps.

At present you can only use your BoyleXtra card at the counter, on Self-Service Betting Terminals or online, not on Fixed Odds Betting Terminals (FOBTs) or Poker machines.

Yes, the same active limits on your online account will apply to a Self-Service Betting Terminal. These can be reviewed or updated by simply logging in to your BoyleSports online account and going to the ‘My Account’ section.

Don’t worry, for your security, the terminal will prompt you after a period of inactivity and log you out automatically if not actioned.

Your BoyleXtra card number can be found via the ‘My BoyleXtra’ section of your BoyleSports account. Alternatively, please speak to our friendly shop staff who can assist.

No, you won’t be required to create a new PIN for a replacement BoyleXtra card. Your account’s existing PIN will work for the new BoyleXtra card.

Yes, you can log into your BoyleSports account on a Self-Service Betting Terminal using your card number via the ‘LOGIN’. You will be asked to enter your 7-digit BoyleXtra card number followed by your unique 4-digit PIN to successfully login.